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Returns & Exchange Policy – Micah Aaromas
At Micah Aaromas, your satisfaction is our priority. We take great care in quality-checking and packaging every order. However, in the rare case that something goes wrong, we’re here to make it right.
What Should I Do If I Receive a Damaged, Defective, or Incorrect Product?
If you receive a product that is:
- Damaged
- Leaking or broken
- Defective
- Incorrect or missing
Please contact us within 24 hours of delivery.
To help us resolve the issue quickly, kindly follow these steps:
- Do not discard the outer packaging or product.
- Record a clear, unedited unboxing video showing the issue (this is required).
- Take clear photographs of the product and packaging.
- Email us with all the above details at support@micahaaromas.com
Once verified, we will arrange for a replacement or store credit as per the situation.
🎥 Is an Unboxing Video Required to Make a Claim?
Yes. A full unboxing video is mandatory for any claims related to:
- Damaged or broken items
- Leakage
- Missing products
- Incorrect items
The video must show the sealed package being opened, the product inside, and the exact issue. This helps us verify the claim and maintain quality standards.
🚚 What Should I Do If the Package Appears Tampered With or Damaged Upon Delivery?
If the package you receive appears tampered with or visibly damaged, we advise you to:
- Refuse to accept the delivery.
- Inform us immediately with a photo of the package condition.
- Email the details to support@micahaaromas.com
This allows us to raise the issue with our delivery partner and initiate a resolution for you.
✅ Do You Perform Quality Checks Before Shipping?
Yes, we carry out thorough quality control checks before dispatching every order. Our team ensures:
- Correct product selection
- Leak-proof and secure packaging
- Clean, damage-free containers
Despite our best efforts, shipping-related issues may occasionally occur—but rest assured, we’re committed to resolving them.
⚠️ Important Notes:
- Claims without an unboxing video and photos will not be accepted.
- We do not accept returns or exchanges for reasons like fragrance preference, change of mind, or courier delays.
- All return/replacement requests are subject to verification and final approval by Micah Aaromas.
📬 Need Help?
If you have questions or concerns about your order, please contact us:
📧 Email: support@micahaaromas.com
We’re here to ensure your experience is as pleasant as the fragrance you choose.